Privacy Policy

1. Information We Collect

We collect the following categories of information:

a) Information You Provide Directly

• Name, phone number, email address
• Profile photo
• Password or authentication credentials
• Payment details (processed through secure gateways)
• Vehicle and driving license details (for Drivers)
• Feedback, complaints, or support messages

b) Information We Collect Automatically

• GPS location data (to connect Riders with Drivers)
• Trip details: pick-up/drop-off, distance, route, duration
• Device details (model, OS, IP address, device ID)
• App usage analytics (time, frequency, performance metrics)
• Cookies and similar technologies (when you use our website or app)

c) Information from Third Parties

We may receive verification data or background checks from:

• Government databases or authorised verification agencies
• Payment processors or financial partners
• Aggregators or affiliate partners assisting in onboarding

2. How We Use Your Information

We use your data to:

• Provide and manage ride-booking and related services
• Match Riders with available Drivers nearby
• Process payments and generate invoices
• Improve safety and prevent fraud
• Communicate trip updates, receipts, and promotional offers
• Comply with legal, regulatory, and taxation obligations
• Analyse usage trends to improve our Platform

We never sell your personal information to third parties.

3. Sharing of Information

We may share information in these cases:

a) With Drivers or Riders

• To enable trip fulfillment (name, contact number, pick-up/drop-off points)

b) With Service Providers

• Cloud hosting, analytics, customer support, and payment processing companies under confidentiality obligations

c) For Legal Compliance

• With law enforcement or government authorities as required by Indian law or court order

d) In Business Transfers

If Alibely undergoes a merger, acquisition, or restructuring, user data may be transferred under confidentiality protection.

4. Cookies and Tracking

Our website and app use cookies and similar technologies to:

• Remember your preferences
• Track app performance
• Measure advertising effectiveness

You can manage or disable cookies in your browser/app settings.

5. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Comply with legal or accounting requirements
• Resolve disputes or enforce agreements

After the retention period, data is securely deleted or anonymized.

6. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data.

While we strive to protect your information, no system is 100% secure. You are encouraged to maintain strong passwords and update your app regularly.

7. Your Rights

As per Indian law, you have the right to:

• Access, correct, or update your personal data
• Withdraw consent for data collection (which may limit app functionality)
• Request deletion of your data (subject to regulatory retention needs)

To exercise these rights, email us at privacy@alibely.com.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age.

We do not knowingly collect data from minors.

9. Third-Party Links and Services

Our Platform may include links to third-party websites or apps (e.g., payment gateways, maps).

We are not responsible for their privacy practices or content — please review their policies before using them.

10. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website or app with the updated "Last Updated" date.

Continued use of the Platform after changes indicates your acceptance.

11. Grievance Officer (Required under IT Act, 2000)

In accordance with Rule 5(9) of the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the details of our Grievance Officer are provided below:

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact: