Support Center

How can we help you today?

Search our knowledge base or browse categories below to find answers to your questions.

Getting Started

New to Alibely? Learn how to set up your account and take your first ride.

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Bookings

Manage your rides, schedule future trips, or learn about our different services.

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Payments

Questions about fares, payment methods, or refund policies? Find answers here.

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Safety

Your safety is our priority. Learn about our safety features and community guidelines.

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Frequently Asked Questions

Booking a ride is simple! Just open the app or website, enter your pickup and dropoff locations, choose your preferred ride category (Bike, Mini, Sedan, etc.), and tap "Book Now". You'll be matched with a nearby driver instantly.

We support a variety of payment options for your convenience, including Cash, Credit/Debit Cards, UPI, and popular digital wallets. You can select your preferred method before confirming your booking.

Yes! Our "Reserve" feature allows you to schedule a ride up to 30 days in advance. Simply select the "Schedule" option in the booking card and choose your desired date and time.

Fares are calculated based on the base fare of the selected category, the distance of the trip, and the estimated time. We provide an upfront fare estimate so you know the cost before you book.

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Still need help?

Our dedicated support team is available 24/7 to assist you with any inquiries or issues.

Call us anytime
+91 9081006440
Email support
support@alibely.com

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